Return Policy

Thank you for shopping at Birama Music! We value your satisfaction and want to ensure you have a positive shopping experience. If you need to return or exchange an item, please carefully read our return policy below:

Return Period

• 30-Day Return Window:
  • Customers have 30 days from the date of delivery to initiate a return or exchange. This ensures you have ample time to evaluate your purchase.

Eligibility for Returns

• To be eligible for a return, items must meet the following criteria:
  • Unused Condition: Items must be unused and in the same condition as you received them.
  • Original Packaging: Items must be returned in their original packaging, including all accessories, manuals, and documentation.
  • Proof of Purchase: A receipt or proof of purchase must accompany the return.

Exchanges

• Exchange Policy:
  • We accept exchanges for different sizes, colors, or models. If you would like to exchange an item, please contact us within the 30-day return window.
  • The exchanged item must also meet the eligibility criteria mentioned above.

Restocking Fee

• 20% Restocking Fee:
  • A 20% restocking fee will be deducted from your refund for all returned items. This fee helps cover the costs associated with processing returns and restocking inventory.
  • For example, if the original purchase price is $100, the refund after the restocking fee will be $80.

Refund Process

• Refund Timeline:
  • After your return is received, it will be inspected within 3-5 business days.
  • If your return is approved, we will process your refund within 7 days. The refund will be credited back to your original payment method.
  • Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.

Return Shipping

• Return Shipping Costs:
  • Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part (e.g., incorrect item shipped, damaged product).
  • We recommend using a traceable shipping service or purchasing shipping insurance for items of higher value to ensure they reach us safely.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at sales@biramamusic.com or call us at (+62) 812 2596 5961 to request a Return Merchandise Authorization (RMA) number.
   • This step is crucial to track your return efficiently.
2. Prepare Your Package: Securely pack the item in its original packaging. Include all accessories, manuals, and documentation.
3. Label the Package: Clearly write the RMA number on the outside of the package.
4. Ship the Item: Send the package to the return address provided by our customer support team.

Additional Information

• Non-Returnable Items: Certain items are non-returnable, including:
  • Opened software, digital downloads, or any items that have been customized or made to order.
• Damaged or Defective Items:
  • If you receive an item that is damaged or defective, please contact us immediately (within 7 days of delivery) with photos of the damage for assistance. We will resolve the issue, which may include a replacement or full refund.
• Order Changes and Cancellations:
  • If you wish to change or cancel your order, please contact us as soon as possible. Changes can only be made before your order has been processed.

Customer Support

• Contact Us: If you have any questions or need assistance regarding your return or exchange, please feel free to contact our customer support team.
  • Email: sales@biramamusic.com
  • Phone: (+62) 812 2596 5961
• Our customer service representatives are available during business hours (Monday to Saturday, 8 AM to 6 PM GMT+7) to assist you.

Thank you for shopping with us at Birama Music! We appreciate your business and look forward to serving you again. Your satisfaction is our top priority!