Shipping Policy
Thank you for choosing Birama Music! We strive to provide you with a seamless shopping experience, including reliable shipping. Please review our detailed shipping policy below to understand our processes and timelines.
Processing Time
- Order Processing:
- All orders are processed within 1-2 business days.
- The processing steps include:
- Order Verification: Confirmation of payment and checking stock availability for each item in your order.
- Preparation: Each product is carefully packaged to ensure it is protected during transit. We use quality materials to prevent damage.
- Labeling: Shipping labels and necessary documentation are generated, including any customs paperwork for international orders.
- Business Hours:
- Our business hours are Monday to Saturday, from 8 AM to 6 PM GMT+7.
- Orders placed after business hours, on Sundays, or during public holidays will be processed on the next business day.
Shipping Methods
Domestic Shipping:
- Delivery Time: Domestic orders typically arrive within 4-5 business days after processing.
- Courier Services: We partner with trusted local courier services to ensure timely and secure delivery. Tracking information will be provided once your order has shipped.
- Shipping Areas: We ship to all locations within Indonesia. If you live in a remote area, please allow additional time for delivery.
International Shipping:
- Delivery Time: International orders usually take 10-20 business days for delivery after processing.
- Shipping Carriers: We utilize reputable international courier services to ensure your order is handled professionally.
- Customs and Duties:
- International shipments may be subject to customs fees, duties, or taxes imposed by the destination country.
- These charges are the responsibility of the recipient, and we recommend checking your country’s regulations before placing an order.
Free Shipping
- Free Shipping on All Orders:
- We proudly offer free shipping on all orders, with no minimum purchase required.
- This applies to both domestic and international shipments, allowing you to enjoy our products without added shipping costs.
Order Tracking
- Tracking Information:
- Once your order has shipped, you will receive an email confirmation containing your tracking number.
- You can track your shipment online through the courier’s website using the provided tracking number.
- For any issues related to tracking, please contact our customer support team for assistance.
Delivery Issues
- Lost or Damaged Shipments:
- If your order is lost or damaged in transit, please contact us within 7 days of the expected delivery date at sales@biramamusic.com or call us at (+62) 812 2596 5961.
- We will work with the courier service to investigate the issue and provide a resolution, which may include a replacement or refund.
- Incorrect Address:
- Please ensure that the shipping address you provide is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect address information.
- If you realize that you have provided an incorrect address, contact us immediately, and we will do our best to correct it before shipping.
Customer Support
- Contact Us:
- For any questions or concerns regarding your order, shipping methods, or delivery timelines, please reach out to our customer support team.
- Our team is available during business hours to assist you.
- Email: sales@biramamusic.com
- Phone: (+62) 812 2596 5961
Additional Information
Order Changes and Cancellations:
- If you need to make changes to your order (such as item modifications or cancellations), please contact us as soon as possible. Changes can only be made before the order is processed.
Shipping Restrictions:
- Certain items may have shipping restrictions based on local laws and regulations. If any restrictions apply to your order, we will notify you as soon as possible.
Thank you for shopping with us at Birama Music! We appreciate your trust and support. Your musical journey starts here, and we’re excited to help you along the way!